Rutgers Residence Life has been conducting Residential Student Experience surveys for over a decade and has used the results to improve our programs and the services offered to residents. Over the years, we have made the use of this information even more intentional, purposeful, and systematic.
The administrator of the Residential Student Experience Survey (also known as ACUHO-I EBI) has identified five factors as having the most impact on overall student learning, student satisfaction, and program effectiveness. Based on that recommendation and the results of the 2016 survey, our department decided to focus on those five high-impact factors in an effort to improve our residents’ overall experience.
Below is a brief overview of the 2016 Residential Student Experience Survey, process for closing the assessment loop, our five factors, outcomes, and campus action plans: